Returns & Refunds

If your order arrives damaged, incorrect, or defective, let us know within 7 days of delivery and we'll sort it out.

Because this is a personal-care product, we can only accept returns for damaged, incorrect, or defective items — unopened and in their original packaging. We're unable to accept returns of opened or used bottles for hygiene reasons.

Message us on WhatsApp or email with your order number and a photo of the issue. We'll confirm the next steps, including pickup or drop-off, within one business day.

Once we receive and inspect the returned item, approved refunds are processed back to your original payment method (or as store credit, your choice) within 5–7 business days.